Most golf clubs operate in winter mode and have their core working hours adjusted accordingly. As a result, we currently receive most support requests in a time window between 10 am and 3 pm. Accordingly, there are "bottle necks" during this period and unfortunately waiting times. The dedicated PC CADDIE support team is available for you daily in a large time window from 9 am - 6 pm. In this respect, in order to equalize waiting times, we recommend that you also specifically use the time windows from 9-10am as well as from 3-6pm, if you are able to do so.
"Book your Support" is one way to avoid these waiting times. By booking your own support window, you can book your own contact person to solve your problem. You can start a support request by clicking on the green [ i ] in the taskbar of PC CADDIE. Then select "Create a support ticket". In the subsequent window, you can then reserve a time online and submit your support request. We have provided step-by-step instructions for you in our documentation.